FAQ

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

We ship using parcel carriers and freight carriers depending on the size, weight, and type of product ordered. Smaller items may ship by parcel carrier, such as UPS, FedEx, USPS, or another regional carrier. Larger items, attachments, and heavy equipment may ship by LTL freight or other freight services

Shipping is a flat rate based on your order total:

• Orders up to $5,000: $279
• Orders $5,000 to $10,000: $347
• Orders $10,000 and over: $517

Liftgate service is not included in these rates. If your delivery location has no loading dock or forklift to unload the freight from the truck, liftgate service is required and will be added to your shipping charge. If you are unsure whether you need it, contact us before ordering.

Currently, we do not offer international shipping.

Cancel free before your order ships. Shipped orders may be returned within 30 days where the manufacturer permits, subject to a restocking fee of up to 25% set by the manufacturer plus return freight. Custom and made-to-order items are final sale. Freight damage must be reported within 24 hours of delivery. Full details in our Returns & Refunds policy.

Initiating a return is simple. Email support@hardscapeheavy.com or call (805) 398-6165 with your information on hand to start a return.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.

All products sold by Hardscape Heavy are equipped with a manufacturer warranty unless stated otherwise. You can find the specific warranty details for each product on its respective web page. Hardscape Heavy does not offer any warranty beyond what the manufacturer provides.

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on through the manufacturer with the product.

We will assist in the pre-processing of your claim with the manufacturer. Please contact us at support@hardscapeheavy.com and provide the necessary information that manufacturers typically require for warranty claims.